Shipping Policy

Shipping Policy main image Shipping Policy image

Once your order is placed, we aim to process and ship from our warehouse within 1-3 business days (excluding service/repair/refurbishments jobs). 

If the items are not in stock or there is a delay in getting your order despatched you will be notified. We use multiple different couriers, once the parcel is handed over to the courier it is in their hands for delivery. Please see information below on delivery times for each different courier:


Australia Post

Express Post & Standard Mail services

Delivery speeds and coverage - Australia Post


ARAMEX (formerly Fastway) 

Road Service: Interstate customers (SA,WA,VIC, TAS, NSW) please allow up to 10 business days for delivery.

Click and collect:

You will be notified by the MetalGear Sales Team when your order is ready for pick-up. 

Pick-up location is Unit 20 / 18 Hinkler Court, BRENDALE  QLD  4500


Australia Post

Services offered are Express Post International & Standard International Delivery. Delivery times vary based on your destination. Please see link for international delivery times below: 

Have your own agent?

If this option is elected MetalGear will supply you with parcel information (weight / measurements) and address details for you to organise collection with your preferred shipping agent. When you have completed the freight booking, all relevant documentation and consignment notes will need to be emailed to for us to attach to your parcel/s. All shipping costs will be at your expense and the transaction will be processed between you and your shipping agent.

Your package may be subject to import duties and taxes, these are an additional cost and are not included or processed through MetalGear International Pty. Ltd. We recommend that you check with your local customs office before placing an order to retrieve further information.

General Information

  • As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to MetalGear as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
  • Subject to the terms of any order, if MetalGear cannot supply all items, you will be contacted, and the rest of the order will be shipped.
  • Where an order size exceeds packaging restrictions, the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time.
  • You will be able to see the freight costs at the checkout stage, before finalising your payment.
  • Subject to MetalGear's return policy, MetalGear will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders lost in transit.
  • Subject to payment, property and risk in the goods passed to the customer upon delivery of the goods to the customer's nominated delivery address, anyone at the customer's nominated delivery address who receives the goods shall be presumed by MetalGear to be authorised to receive the goods.
  • Depending on the nature of the goods ordered, MetalGear will arrange for delivery of the goods by Australia Post or a courier.
  • MetalGear will endeavour to deliver the goods to your nominated delivery address within the time period specified when you place your order however MetalGear will not be liable to you (our customer) or anyone else for any losses suffered or incurred due to delay.
  • MetalGear endeavours to process all orders within the next business day however please allow up to 3 business days (excluding service/repair/refurbishment jobs) for your order to be processed and dispatched. Please note that due to the high volume of orders received during busy seasons, there may be a delay on the date of process and dispatch for your order. We're working very hard to process your order and get it to you as soon as possible.
  • The delivery dates are estimates only. MetalGear will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
  • Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. 
  • MetalGear reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
  • Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.